At Purentra, we want every customer to feel confident when making a purchase. If something isn’t quite right with your order, we’re here to help.

This policy explains how returns, exchanges, and refunds are handled for purchases made through our store.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, the item must meet the following conditions:

• The product must be unused and in the same condition in which it was delivered
• Any original tags or accessories must remain attached (if applicable)
• The product must be returned in its original packaging
• Proof of purchase, such as an order confirmation or receipt, is required

Items that do not meet these requirements may not be eligible for return.

2. Requesting a Return

To begin a return request, please contact our support team at:

service@purentra.com

Once your request has been reviewed and approved, we will provide:

• A return shipping label (if applicable)
• Instructions explaining where and how to send the package

Please note that returns sent without prior authorization will not be accepted.

If you have questions before initiating a return, our team is happy to assist.

3. Damaged, Defective, or Incorrect Items

We recommend checking your order as soon as it arrives.

If the item you received is:

• Damaged during shipping
• Defective or malfunctioning
• Incorrect compared to your order

Please contact us promptly so our team can review the issue and provide a suitable solution.

Supporting photos may be required to process your request.

4. Non-Returnable Items

Certain products cannot be returned due to safety, hygiene, or product limitations.

These may include:

• Perishable goods (food, plants, etc.)
• Customized or personalized items
• Personal care or hygiene-related products
• Hazardous materials, flammable liquids, or gases

Additionally, we cannot accept returns for:

• Discounted or clearance items
• Gift cards
• Original shipping costs paid at checkout

If you are unsure whether your purchase qualifies for return, please contact our support team before initiating the process.

5. Exchanges

If you would like a different product or replacement item, the easiest solution is to:

1. Request a return for the original item

2. Place a new order for the product you prefer

This helps ensure the replacement item is processed and shipped as quickly as possible.

6. European Union – 14-Day Withdrawal Right

For orders shipped to countries within the European Union, customers may cancel or return their purchase within 14 days of delivery, without providing a reason.

To qualify:

• The item must remain unused and undamaged
• Original packaging and tags must be intact
• Proof of purchase must be provided

This right is provided in accordance with EU consumer protection regulations.

7. Refund Processing

After your return has been received and inspected, we will notify you regarding the refund status.

If the return is approved:

• The refund will be issued to the original payment method
• Processing typically takes up to 10 business days

Depending on your bank or card provider, it may take additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund approval and you have not received the funds, please contact our support team.

8. Return Shipping Address

A return authorization and return label from Purentra is required before sending any item back.

Do not ship items to the address below without approval.

Return Address:

Bollft Trading Inc
1270 S Los Angeles St
Los Angeles, CA 90015
United States

For assistance, please contact:

📞 (213) 263-4666
✉ service@purentra.com